FAQ and Troubleshooting
Frequently asked questions and quick fixes
General FAQ
- Are the Multi Subject Page Dividers Available for Individual Sale?
- Can I Print Custom Templates on Rocketbook Filler Paper?
- Are Wholesale Options Available?
- Where Can I Find Information on Bulk and Custom Rocketbook Orders?
- Where Is My Pen?
- Can I Order Rocketbook Gift Cards?
App FAQ
- Is the Rocketbook App Available in Languages Other Than English?
- How Can I Request New Product or App Features?
- Can I Update My Email Address Log-in?
- How is This Different From Taking a Photo with My Phone?
- Is There A Rocketbook Desktop App?
- What are the Minimum Operating System Requirements?
Orders, Shipping, and Returns
Troubleshooting
- I Just Logged In On A New Phone, Where Are My Scans?
- Scans Not Bundling Properly
- Evernote Sign In Issues
- Receiving a Defective or Damaged Product
- Trouble Logging In
- Pages Not Scanning
Rocketbook Reusable Sticky Notes FAQ
- When Can I Purchase Rocketbook Reusable Sticky Notes?
- What Surfaces Will The Sticky Stick To?
- Will The Sticky Note Rip/Tear?
- What If The Sticky Note Loses Its Stickiness?
- Can I use Rocketbook Reusable Sticky Notes on paper products (like textbooks)?
- How Many Rocketbook Reusable Sticky Notes can the Multi-Purpose Case hold?
Rocketbook Pro FAQ
- How to use the Rocketbook Pro NFC Hotspot
- New Rocketbook Pro Page Pack Compatibility
- What Differentiates the New Rocketbook Pro from the Original?
- Can I Reorganize the Pages Within a Rocketbook Pro Page Pack?
- How do Rocketbook Pro Page Packs Connect to the Cover?
- How Do I Use The Smart Title Bar On Rocketbook Pro Pages?
Cloud Cards FAQ
Orbit FAQ
- Where is the Orbit Pen Dock Located?
- How is the Orbit Different From Existing Rocketbook Notebooks?
- What are Orbit Page Packs?
- Do Orbit Page Packs Work with Other Notebooks?
- Can I Reorganize the Pages Within an Orbit Page Pack?
- How Do I Clean the Orbit Page Packs?
Beacons FAQ
- How is This Different From Taking a Whiteboard Photo with a Phone?
- How is This Different From a Scanning App?
- How do I Apply Beacons to a Whiteboard?
- Do Beacons Work on Glass Whiteboards?
- Do Beacons Work on Blackboards?
- Can I Put Beacons on Any Surface and Scan?