Pages Not Scanning

The Rocketbook app should scan your pages automatically, when you hold your device over a Rocketbook page. For scanning, please note the following requirements:

• You can only scan in portrait mode with the bottom of the Rocketbook page aligned with the bottom your device
• Make sure the QR code doesn’t have any interference (i.e. do not write on the QR code)
• Ensure that the entire page, including the black border, fits inside your phone screen
• Ensure that you're not scanning from too far away- if you do, the app will have difficulty finding the page

If all of the above check out and you are having issues scanning your Rocketbook pages, please run through the below troubleshooting:

Use brighter lighting

While you do have the option to use your flash when scanning a Rocketbook page, bright lighting is important, and a naturally lit page will often scan better than one scanned using the torch. Turn on more lights or open the window shades and try scanning the page again.

Put it on a plain background

Patterns on a tablecloth, rug or wall can sometimes confuse your camera’s auto-focus feature and prevent the page from scanning. If your notebook is on a patterned background, try moving it to a plain surface and re-scanning the code. Similarly, a solid black background always works best.

Steady your hand

Sudden movements, both small and large, can interrupt the scanning process.  You'll see pop-up text that reads "moving too much" if this is the issue. You can also try resting your elbows on the table to steady your phone.

Put your notebook on a counter, table, or other solid object.

Don't try to hold your notebook while you scan it. Just like holding the device steady, if your notebook is shaking too much, your phone’s camera can have trouble focusing.

Don’t tilt your phone

Your phone’s camera may have trouble scanning the page if it’s tilted at an angle. Make sure it’s level with the notebook and its pages.

Keep your distance

If you’re holding your phone too close or too far away, it won’t scan the page. Try holding your phone about a foot away and slowly moving it towards the page, keeping the pages border in view. 

Some phone cameras can’t focus as well as others at close distances, so you may have to hold your phone a bit further away.

Watch your shadow

If you’ve already made the lighting brighter but the page still isn’t scanning, make sure a shadow isn’t falling on the page. This can often happen when a light source is directly overhead. 

Clean the lens

Your phone’s lens can pick up a lot of dust and smudges that can affect image clarity, so give it a wipe with a soft cloth to clean it off.

Choose the highest available resolution setting (Android Only)

We oftentimes default to the device’s lowest resolution to ensure a fast scanning experience. However, you can actually increase the scan resolution for better results. Just note that the scanning process may take just a little bit more time.

 

To increase the scan resolution, just go to Settings → Scan Settings → Resolution. Then pick a higher one, preferably one with a 16:9 aspect ratio.

If scanning issues persist, please follow up with our team with a description of your issues and photos of any troublesome pages via email at [e-mail].

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