Rocketbook ships to all countries except The Russian Federation, Ghana, Nigeria and North Korea.
For non-US orders, there may be additional brokerage fees or surcharges as part of the customs and tax process. In addition, your government may charge you for receiving goods from the U.S depending on their policies. Please review your country’s import laws and fees before placing your order as we cannot cover these additional fees or provide inaccurate customs forms to avoid them. We also cannot issue a refund for shipments that are lost, abandoned or refused due to unpaid local taxes/duties. Please be aware that orders can be delayed due to verification or time of the order being placed and may be delivered in separate shipments.
Unopened and unused products purchased on the Rocketbook website may be returned for an exchange/refund within 30 days and the customer is responsible for the return label.
Please email firstname.lastname@example.org with the subject line “Return” or “Exchange” and your order number. In the body of the email, please provide a reason for the return/exchange.
When returning your product, please include a copy of your order receipt and send the item(s) to:
C/O Excelsior Integrated
10 Valley St #8
Lee, MA 01238
(If mailing via USPS, please also add PO Box 555 the address.)
Once we receive the item(s), we will refund you.