Connecting to iCloud
Apple is a little restrictive with connections to external services - they require us to create a private area inside iCloud.
We created a Rocketbook folder and all of your scans can go in there or any subfolder you create there. Apple doesn't let us access the rest of iCloud file system.
To send your scanned pages to subfolders in iCloud, you'll need to create the subfolders in iCloud > Rocketbook. Then you can connect a Rocketbook icon to the desired subfolder within the Rocketbook folder.
Trouble syncing iCloud across devices
If you're having trouble syncing iCloud across devices, please try the following (must follow the sequence):
- Sign out/sign back into iCloud Drive on the iOS device first
- Then sign out/sign back into iCloud Drive on macOS
To log out of iCloud on your iPhone, go to Settings > iCloud > Sign Out.
Note: if you log out of your Apple ID account, information related to that Apple ID (i.e. Apple Pay) may also be erased. You'll need to set up those settings again.
Scans not showing up on iCloud
Your scanned images may not show up in your desired cloud destinations for various reasons. Here are some things to consider:
- Did you remember to mark a symbol on your notebook page?
- After scanning, did you tap the green checkmark to send the page? (If Auto-send is turned on for that particular destination, you do not need to tap the green checkmark.)
- Do you have a solid connection to WiFi and/or cellular service? Poor or no connection will prevent your notes from sending. Sometimes, scans may not show up immediately.
- For email, did you check your Spam folder?
- In corporate settings, firewalls may exist, which could block the transmission of your notes to your desired destinations. Please talk to your IT department to address that issue.